Every item in our shop is printed and fulfilled especially for you through a trusted third-party fulfillment partner. Because of this, we are generally unable to accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or other non-defective items.
To help ensure the best fit, we encourage you to review the size guide on each product page before placing your order.
However, your satisfaction is important to us. If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. We will work with our fulfillment partner to resolve the issue as quickly as we can.
If anything isn't right with your order, we'd love the opportunity to help.
Email us: shop@thatyoumayknowhim.com
We typically respond to customer inquiries within 1–2 business days.
Shipping Policy
We appreciate your support.
Every purchase from That You May Know Him Apparel helps support the mission of That You May Know Him Ministries. Because each item is printed specifically for your order, a little extra production time is required before shipment.
Processing Time
Most orders are printed and prepared for shipment within 2–5 business days.
During holidays, product launches, or promotional events, processing times may be slightly longer.
Shipping Times
After your order has been shipped, estimated delivery times are generally:
-
United States: 3–7 business days
Delivery times are estimates and may vary depending on your location, weather, carrier delays, or other circumstances outside our control.
Shipping Confirmation & Tracking
Once your order ships, you'll receive a confirmation email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear after your package has been scanned by the carrier.
In some cases, items in the same order may ship separately. If this occurs, you'll receive tracking information for each shipment.
Shipping Rates
Shipping costs are calculated at checkout based on your order and delivery address.
From time to time, we may offer free shipping promotions or discounted shipping during special events.
Shipping costs are calculated at checkout based on your order and delivery address. Orders of $100 or more (after discounts, before taxes, where applicable) qualify for free standard U.S. shipping. From time to time, we may also offer additional shipping promotions.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your order.
If an incorrect or incomplete address is provided, shipping delays or additional shipping charges may occur. If you notice an error after placing your order, contact us immediately. While we'll do our best to help, we cannot guarantee address changes once production has begun.
Lost or Delayed Packages
Once your package has been transferred to the shipping carrier, delivery times are determined by the carrier. If your package appears to be delayed, please first check the tracking information provided. We'll gladly assist if you experience unexpected delays or delivery issues.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at:
We'll work quickly with our fulfillment partner to make it right.
Questions?
If you have any questions about shipping or your order, we're happy to help.
Email: shop@thatyoumayknowhim.com
We typically respond within 1–2 business days.
Thank you for supporting That You May Know Him Ministries. Every purchase helps us continue creating free biblical resources that point people to Christ around the world.